Organisations may make use of the Naacemark structure at any time to review their service delivery. It is designed as a series of self-review prompts, rather than a set of strictly defined criteria, to be used as both a developmental tool and as the basis for a structured assessment. You can use the structure without charge; assessment for accreditation is optional, prices are published in the documentation.
There are four different service areas within the scheme. Some organisations use all four while others only one- it depends on the scope of the services that you provide. The documentation below will help you to decide which areas are appropriate. The four areas are
There are three key documents to support you through the process (all the documents are at the bottom of this page)
This document explains in detail how to proceed, defines the terms and has the Key Prompts and possible evidence for each Aspect of the scheme.
This document helps you decide which service areas are appropriate and provides additional Key Prompts for each specific service area.
This is the document that you fill in and send to us when you are ready to go for accreditation, but you can use it to organise your responses as you work through the prompts.
Step 1: Read the NMSP: Overview and guidance (below)
Step 2: Decide which service areas you are going to work on (read the Service Area prompts)
Step 3: Work through the Key Prompts in the Overview and guidance document (with reference to the Service Area prompts) annotating the Review Form as you go. If you are going for accreditation register at www.surveymonkey.com/s/nmsp_registration; this will give you the option for a session with a consultant who can provide support as you work through the process.
Step 4: Finalise the Review Form, check the latest prices and send the Review Form and a purchase order to nmsp@naace.co.uk.
Step 5: Once we have received the Review Form we will arrange for an assessor to contact you. The assessor will make arrangements for their visit and agree the agenda with you.